Glass Splashbacks UK may but are under no obligation to, honour requests for refunds for the following reasons:
We want our customers to be completely satisfied with their purchases. Please let us know if you are not entirely satisfied, so that we can help to rectify the situation.
Returns Policy (Bespoke Items)
Bespoke items are non returnable or refundable except in the instance of fault or the incorrect product being delivered. We are extremely thorough with the checking of our items before dispatch as our customers happiness is of most importance to us.
Returns Policy (Non Bespoke Items)
We do accept returns for our standard products within 14 working days of the receipt of the goods.
If you need to return an item, please contact us by email or by phone, with the reason for wishing to return your purchase.
Product not-as-described: A request based on this reason is addressed on a case-by-case basis and subject to our approval. To prevent this kind of claim from arising, every customer is encouraged to check samples of each type of product offered before making a purchase.
Our terms are in compliance with Distance Selling Regulations and your Statutory Rights are not affected.