Glass Splashbacks UK – Terms & Conditions

This website is owned and operated by Glass Splashbacks UK. Throughout the site, the terms “we”, “us” and “our” will refer to, who offer this website, including all of its information, tools and services available from this site, to you, the user, conditioned upon your acceptance of all terms, conditions and policies stated here.

By visiting our site and/ or purchasing a product from us, you engage in our “Service” and agree to be bound by the following Terms and Conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or linked to these terms. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all of the Terms and Conditions in this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

1.1 Definitions
For the purpose of these Terms & Conditions “the Company” shall mean Dez On Ltd, trading as Glass Splashbacks UK of 86-90 Paul Street, London, EC2A 4NE, United Kingdom and any of its associated or subsidiary companies.

The expression “the Customer” shall mean the company, firm or individual placing the order with the company. In the event of any obscure or false description of the Customer and in particular (without prejudice to the generality of the foregoing) in the event that the Customer shall fail to disclose the existence of a limited liability company, then the Company shall be entitled to treat any individual signing or placing the said order; either in person or by phone, as the Customer.

2.1 Quotations
Any quotations submitted are conditional upon acceptance in writing by the Customer within 30 days of submission. The company reserve the right to withdraw or alter the quotation without notice at any time before acceptance. All quotations are based upon work being carried out in our standard lead times, unless otherwise stated. The Company reserve the right to charge any subsequent requests additionally.

3.1 Orders
All orders are accepted subject to these Terms & Conditions which prevail over any conflicting Terms & Conditions of the Customer, unless otherwise specifically agreed in writing by the Company. Any orders placed with the Company are deemed to create a binding agreement between the Company and the Customer, incorporating these Terms & Conditions, whether specifically accepted or otherwise.

The Customer is responsible for specifying their requirements clearly when placing their order. Once the order is received, production will commence and the Customer will not be entitled to reject or amend the order that the Company produces, unless there is an obvious difference between the order and the product supplied.

Order amendments will only be accepted in writing and may be subject to administration charges at the discretion of the Company.

Order cancellations will only be accepted without charge, on the proviso that work has not begun on the order. Work carried out prior to cancellation shall be charged on a quantum merit basis save that cancellation will not be accepted on any order which has been “substantially” completed.

3.3 Manufacture

The normal lead-time for manufacture of the Product(s) is 2 weeks. Printed glass and toughneed mirrors take up to a week more.   The number of processes involved in the manufacture will affect the lead-time and more detailed or complex Product(s) will take longer. The Company will not guarantee a delivery date for any Product(s).

Survery and installation services will increase the lead time by a few days.

The Company shall use all reasonable endeavours to supply the Products within the estimated lead-time but from time to time circumstances outside our control may delay completion.

4.1 Prices
All prices are subject to alteration without previous notice and all orders shall be accepted subject to being invoiced at price ruling at the date of dispatch, unless otherwise agreed in writing between the Company and the Customer.

5.1 Delivery
Delivery dates are provided in good faith but are only estimates and the Company will not accept any liability or blame in the event of a delayed delivery, either as a whole or in part, whether caused by reason of fire, explosion, strikes, lock-outs, accidents, industrial disturbance, the total or partial stoppage in its works, inability to obtain materials from its suppliers, delays in transport or, (without prejudice to the generality of the forgoing) any other cause beyond its control.

Delivery will normally be made by the Company or its agent couriers to the Customer. Delivery to site will only be affected by special arrangement between the Company and the Customer for which the company reserve the right to make an additional charge.

The Customer is responsible for checking any goods received for visible signs of damage before signing for their delivery. Any items damaged in transit should be noted at the time of delivery, prior to signing. Where no visible sign of damage was apparent until after opening, the damaged goods should be photographed so as to clearly demonstrate the damage or defect.

If goods are not available to be received by the Customer within one month from invoice the Company reserve the right to charge a storage fee, on a monthly basis – £50+VAT. We will dispose of any unclaimed goods after 3 months from invoice. 

In the event that any stillages or frames are not returned, the Company reserve the right to make an additional charge.

6.1 Non-Delivery
Claims in respect of non-delivery of goods must be notified to the Company in writing with 14 days of the date of dispatch. Delivery by the Company to carriers (whether such carriers are arranged and to be paid by the Company or the Customer) shall be deemed to be delivery to the Customer and the Company shall be entitled to prove delivery to the Customer by production of proof of delivery to such carrier.

Claims in respect of goods damaged in transit must be notified both to the carriers and to the Company in writing not later than the third day following the date of delivery of such goods. Similar notification should be made of claims in respect of pilferage.

7.1 Defective Products
In the event of any complaint that any goods delivered to a Customer do not comply with the order or are otherwise defective, either with regards to materials used or method of manufacture or otherwise, then it is a condition precedent to the consideration by the Company of any such complaint that the Customer shall:

Immediately and promptly notify the Company in writing of the nature of such complaint as soon as it comes to the notice of the Customer and in any event not later than 3 days from the date of delivery of such goods to the Customer, and

Afford to the Company or its servants or agents all reasonable facilities for inspection and testing of the goods complained of.

No claim under this Clause will be entertained by the Company unless the foregoing Conditions are strictly complied with. Any such goods may be at the opinion of the Company and at its sole discretion, either:

a) replaced, so as to comply with the original order, or
b) the Company may retake the same and make a monetary allowance not exceeding the amount of the purchase price of such goods to the Customer, or
c) the Company may repair the same.

In the event of replacement and redelivery the Customer shall not be entitled to any further claim, deduction or allowance.

8.1 Property and Risk
The property in the goods supplied by the Company to the Customer shall remain in the Company until payment in full of the total price thereof and any other payments due to the Company from the Customer have been made, but the risk therein and all liability to third parties in respect thereof shall pass to the Customer upon delivery.

If payment of the total price or other sums is not made on the due date in accordance with terms expressed in the Company’s Acceptance of Order or if the Customer shall appoint a Receiver or have a Receiver appointed to it shall call a meeting of creditors for the purpose of a voluntary winding-up or shall be the subject of a petition for compulsory winding-up of the Customer then the Company shall have the right with or without prior notice at any time to retake possession of the whole or any part of the goods (and for that purpose to enter upon and into any premises occupied by the Customer) without prejudice to any other remedy of the Company.

The Company shall be entitled to maintain a claim and/or commence an action against the Customer for the price of the goods sold by the Company to the Customer, notwithstanding that the property in the goods shall remain in the Company pursuant to the provisions of Condition 8.1 hereof. The making of any claim for the price by the issue of an invoice, by correspondence, by the commencement of the proceedings or the obtaining of any Judgement in such proceedings shall not negate or prejudice or in any matter affect the Company’s property in the goods and/or its right to re-take possession of the goods at any time until the Company shall have received payment in full of the sale price of the goods.

9.1 Templates
Where templates are required, it is the sole responsibility of the Customer to ensure that they are accurate and of a good quality. Verbal amendments will not be accepted.

10.1 Tolerances
The Company work in accordance with industry standards. No claim for any product reported to be outside of the agreed dimensional tolerances can be accepted unless the item is available for collection and inspection by the Company.

11.1 Payment
If the Customer has a credit account, payment shall be due on or before the day due as per the credit terms agreed. If the Customer makes a default on payment all other invoices raised by the Company will be deemed to be due and become immediately payable in full.

If the Customer does not hold a credit account the full purchase price shall be paid before the Company begin production.

If the Customer fails to make payments when due the Company may, under the contract, suspend any further deliveries and/or the processing of new orders, until payment has been received.

Credit facilities can be withdrawn or reduced at any time, at the sole discretion of the Company.

12.1 Liability
Under no circumstances shall the Company have any liability of any kind for: (a) the suitability of any goods supplied by the Company for any particular purpose or use under specific conditions whether or not the purpose or conditions were known or communicated to the Company; (d) any substitution by the Customer of any materials or components not forming part of any specification of the goods unless agreed in writing by the Company; (e) any descriptions, illustrations, specifications, figures relating to performance, drawings and particulars of weights and dimensions are contained in the Company’s catalogues, price lists or elsewhere since they are merely intended to be representative and do not form part of these Terms; (f) any technical information, recommendations, statements or advice furnished by the Company, its servants or agents not given in writing in response to a specific written request from the Customer prior to the acceptance of the Order; or (g) any variations in the quantities or dimensions of any goods or changes in their specifications or substitution of any materials or components, if the variation or substitution does not materially affect the characteristics of the subject matter, and the substituted materials or components are of a quality equal or superior to those originally specified.

The Company shall have no liability to the Customer for any loss or damage of any nature arising from any breach of any express or implied warranty or condition of these Terms or any negligence, breach of statutory or other duty on the part of the Company or in any other way out of or in connection with the performance or purported performance of or failure to perform under these Terms except: (a) for death or personal injury resulting from the Company’s negligence; or (b) as expressly stated in these conditions.

Under no circumstances shall the liability of the Company to the Customer under these Terms exceed the invoice value of the goods purchased.

The Company will not be responsible for any loss of profit or any other losses or expenses indirect, consequential or contingent, attributable to defects in the goods supplied under this contract, their manufacture or otherwise.

13.1 Variation
No purported variation of these terms and no representations made as to the time of delivery or any matter or thing affecting any contract between the Company and its customers shall be valid as against the Company, or subject the Company to any liability of any kind unless in writing and signed by an authorized officer of the Company.

The Company reserve the right, at their sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to their website. It is the responsibility of the Customer to check the website periodically for changes. The continued use of, or access to, the website by the Customer or any services offered therein, following the posting of any changes to these Terms of Service, constitutes acceptance of those changes.

14.1 Notice to Third Parties
All purchasers of the Company’s goods for resale undertake and agree to bring fully to the notice of all persons whomsoever with whom they may at any time deal the terms of these Conditions of sale.

15.1 Severability
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

16.1 Product Care
It is the responsibility of the Customer to treat all purchased goods with due care and attention, as no responsibility can be accepted by the Company for damage caused by incorrect use or cleaning with products that contain bleach or other corrosive agents or as a result of negligence where the manufacturer’s instructions were not followed. Glass should only be cleaned with cleaning agents manufactured for use with glass products.

Appropriate care must be taken when handling Glass products such as Wall Art or Splashbacks before and during installation. Glass Splashbacks are made from toughened (also known as tempered) glass, which is a type of safety glass according BS EN 12150. Toughened glass should receive the same care as annealed (ordinary) glass. Careless handling and improper installation sometimes causes damage to the edges or corners and delayed breakage can occur when edge-damaged tempered glass is subjected to mechanical stresses; like those experienced during installation. Further, if cut, knocked or dropped, this material will produce instantaneous total fragmentation. DO NOT under any circumstances attempt to cut or drill a Splashback as it will shatter.

All Glass Splashbacks must be installed a minimum of 3cm (11/8”) from any heat source. This will include any hot water pipework concealed within walls and any radiant heat sources such as hobs, heated towel rails or radiators.
17.1 General
These Terms shall be governed by laws of England and Wales and the parties hereby submit to the exclusive jurisdiction of the English courts.

The parties agree that these Terms and the Order Form constitute the entire agreement and understanding between the parties. These Terms and the Order Form supersede all understandings, representations and agreements made between the parties. However, neither party seeks to exclude or limit liability for any fraudulent misrepresentations.

The waiving (which must be in writing and signed by an authorised representative of the relevant party) on a particular occasion by either party of rights under these Terms does not imply that other rights will be waived. If a party has a right arising from the other party’s failure to comply with an obligation under these Terms and delays in exercising or does not exercise that right, such delay in exercising or failure to exercise is not a waiver of that right or any other right.


Each clause of these Terms is a separate term and is intended to stand alone. Should any provision of these Terms be held to be invalid or unenforceable, such provision shall be severed from the remainder of these Terms which will continue to be valid and enforceable to the fullest extent permitted by law.


The Seller of this product is:

Glass Splashbacks UK

86-90 Paul Street
United Kingdom

Contact Email:

All Rights Reserved.

Glass Splashbacks UK is the official trading name for Dez On Ltd