FAQs

We have chosen to use Paypal to handle our payments as it accepts most major credit cards and is a proven, secure payment solution. Furthermore, you do not need to have, or create, a Paypal account to make a purchase.You will be directed to pay for your glass as you complete your online order.

Our prices are so low because we don’t maintain a showroom, we don’t keep stock (all of our orders are bespoke and made to measure) and we don’t need any salesmen to sell our product! More over, rather like Ikea, we cut out all the unnecessary costs of templating and installation with the help of our innovative templating guides and online software, passing those savings directly to you the customer.

Our standard production time is approximately 7 working days and we expect to deliver your order within 15 working days of the start of production. If you need to receive your order sooner,
then please contact us and we will do our best to accommodate your request.

The minimum size of the splashback that we can currently produce is 80mm x 80mm; although, there may be a minimum order surcharge. Please also be aware, that the minimum length that we can toughen is 250mm, so if both dimensions of your glass panel are less than this, it will not be toughened!

The maximum size that we can safely deliver is 2950mm x 1650mm. However if your requirements exceed these current limitations please email us at sales@glasssplashbacksuk.com and we will happily consider your request.

Unfortunately, we cannot offer a return service for a custom made item.

Yes. We offer a measuring and fitting service, although this service is primarily for jobs located in the Greater London area – please call or email us for further information

Click Here or on our ‘Online Quote’ button and follow the simple 3 step process. You should receive your estimate immediately. If you require written confirmation then please click on the Quote by Email button and we will gladly send you a copy.

Unfortunately, we are not able to offer samples at this time but this is a service that we intend to resume in the future.

If you only require glass upstands, then we are happy to supply these to you. Please complete your order using our New Order Tool (for regular shaped upstands) or Contact Us via email or phone for irregular shaped upstands.

The wall needs to be free of bows, twists or raised areas over approximately 2-3mm. Any sharp areas need to be removed. Any unevenness less than 2-3mm can be taken up by the adhesive. All walls must be sealed using either PVA or emulsion paint. The walls will be obscured by the glass so the surface does not need to look pretty. Wiring must be chased into walls and any light fittings should be fitted allowing at least 10mm for the thickness of the glass and adhesive.

This is not something that we would recommend, due to the unstable nature of tiles. It is always better to apply the glass directly onto a prepared wall. See our Free Guide for more information on how the walls should be prepared.

Generally coated glass is attached to the wall using a special adhesive that will not react to the coating. We recommend Clear “LOW Modulous or “Neutral Silicone Adhesive. Please see our ‘How to …’ reference guide.

The glass can be cleaned with normal household window cleaner. If you haven’t received a copy of our Free Measure, Fit & Care Guide then pleaseclick here.

Our coloured and printed glass splashbacks are 6mm toughened glass so that they can be used behind hot appliances. They are extremely robust and very safe. All of our glass meets the following safety standards:

• Thermal toughened soda lime silicate safety glass BS EN 12150:(parts 1&2):2000
• Impact test BS EN 12600:2002
• Four point bending test BS EN 1288-3:2000

Our glass edges are all polished so are ‘finger friendly’!

We offer a 10 year warranty against discolouration, fading and peeling

Yes. Glass can be cut in many ways to allow for sockets, drill holes or a cutout for a cooker hood for example. The accuracy of these is vital because we cut prior to toughening and once toughened no changes can be made.

Cutouts for electrical sockets or internal cut outs for anything else should generally be at least 50mm from the edge of the panel and 20mm from each other. Please also be aware that all internal corners will have a 6mm radius. If sockets are placed side by side, the boxes must be placed so that the socket covers sit tightly against one another as the face plates sit on top of the glass. Please also ensure your electrician leaves plenty of wire so the sockets can be fed through the glass.

Glass can be curved or shaped to accommodate cooker hoods, etc. Certain shapes are less practical, such as ‘L’ or ‘T’ shaped panels as it could increase the risk of breakage. Consequently, we recommend producing each piece separately for ‘T’ and ‘L’ shapes. You must also consider that any internal corner will not be cut square but will have a 6mm radius, so if you require a square internal corner, once again we suggest that you produce each panel section as an individual piece.

We have increased our standard colour range from the RAL Classic Range and we now colour-match to any colour of your choosing!

They will look almost the same but don’t forget images on screen look different from the real glass as contrast and brightness settings of a monitor could be different. The same is also true for any print out you may have as printer settings also vary from printer to printer.